How to Login and start Trading in Poloniex

Jan 20, 2024

How to Login to Poloniex

How to login to your Poloniex account [PC]

1. Visit Poloniex.com, choose [Log in]

How to Login and start Trading in Poloniex

2. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Now you finished your login to poloniex Account.

How to login to your Poloniex account [Mobile]

Login with Mobile APP

1. Open Poloniex App you downloaded on your phone; and click [Settings].

2. Click [Login]

3. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Login with Mobile Web

1. Visit Poloniex.com; and click the upper-right icon;

2. Click [Login]

3. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Download Poloniex App

Download Poloniex App iOS

1. Sign in with your Apple ID, open App Store, then select the search icon in the bottom right corner; or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner

3. Enter [Poloniex] in the search bar and press [search]; Press [GET] to download it.

Download Poloniex App Android

1. Open Google Play, enter [Poloniex] in the search bar and press [search]; Or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner

2. Click [Install] to download it;

3. Return to your home screen and open your Poloniex App to get started.

Frequently Asked Questions (FAQ) about Login:

I Cannot Access my Poloniex US Account

In late 2020, Poloniex spun out from Circle into a new company, Polo Digital Assets, Ltd., with the backing of a major investment group.

Unfortunately, in order to be competitive in the global market, we were not able to include US customers in the spin out, and we can no longer serve new or existing US customers. The criteria for a US customer are as follows:

Accounts that either now, or in the past, have a US address entered
Accounts that either now, or in the past, have a US ID document uploaded
Accounts that are consistently logging in from US IP addresses

Please be aware that US customers were able to withdraw their assets through Circle until at least December 15, 2019. If you have not withdrawn your funds yet, you are unable to do so through Polo Digital Assets, Ltd, and the Poloniex Support Team can no longer assist you.

Please reach out to Circle Poloniex US Support for any questions regarding your US account and a member of that team will be happy to help. You can submit a support ticket with their team at https://poloniexus.circle.com/support/ or by emailing [email protected].

Password Reset

If you would like to change your password, please navigate to the password reset page here.

Once you request a new password, an email will be sent to you from [email protected] with a link that will lead you to a page where you will be asked to set a new password.

Should your IP change during this period, the password reset procedure will fail. If you are experiencing this, please disable your VPN or anything that could cause your IP address to change unusually quickly.

We recommend using the desktop version of Poloniex in order to finish this process. The mobile website is currently being updated, and may not allow the full completion of your reset.

If you cannot change your password using this process, please contact our support team for assistance.

From time to time we receive lists from third-party services that contain potentially compromised email addresses and passwords. While these lists are not usually related to Poloniex users specifically, we evaluate them closely to determine whether or not a customer’s account information could be compromised. We will then take additional steps to protect a customer’s account, like proactively resetting their password, if we determine that their account information could be compromised.

If you recently received an email from us about this, you can find details on the ticket. We recommend selecting a unique, secure password and enabling two-factor authentication (2FA) on your account if it is not currently enabled.

How to use 2FA 16 digit recovery code

When you set up Two-Factor Authentication, you were prompted to save a 16 character recovery code and corresponding QR code. These can be used to set up a new 2FA device. By installing an Authenticator app on your new phone or tablet, you will be able to scan your saved QR code or 2FA recovery code and enter your Poloniex account again. Follow the steps below to proceed with this process:

1. Retrieve your back-up code that you saved at the time of setting up 2FA with your older phone. This document has the recovery key that you can now use to restore Poloniex account on your Authenticator app.

2. You’ll need to again add a Poloniex account in your authenticator app and either manually enter the 16-digit recovery key or scan the barcode using the app.

You may now continue using your Authenticator for logging into Poloniex.

"Incorrect Code" 2FA Troubleshooting

Steps to fix "Incorrect Code" errors with Two-Factor Authentication

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.

On Android:

Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

On iOS (Apple iPhone):

Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
Select General
Select Date Time
Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable

Two-Factor Codes - Need Reset

If you have already performed a time sync on your device, and are unable to find your 2FA backup code, you will need to contact our support team for further assistance.

Please reach out to us, and provide as much information as possible regarding your account in order to receive a fast 2FA reset. Information about your latest deposits, trades, balances, and account activity will be very helpful in confirming your identity.

How to Trade in Poloniex

How to Trade Crypto in Poloniex on PC

1. Visit Poloniex.com, choose [Log in]

2. Click [Trade]

3. Click [Spot]

4. Select a trading pair to buy or sell. Take BTC/USDT as an example:

5. Select [Buy] BTC/USDT as an example:

Click [Buy]
Click [Limit]
Enter The Price you want to buy that token
Enter Amount of the token you want to buy
Check Total amount
You can choose the percent of Total amount you have.
Click [Buy BTC]

6. You can review your order at [Open Orders]

7. If you want to cancel your order:

Click [Cancel]
Click [Yes, Cancel Buy]

How to Trade Crypto in Poloniex on APP

1. Open Poloniex App on your phone and Sign in to your Poloniex Account. Then Click [Markets]

2. Search a trading pair to buy or sell on the search bar.

Take BTC/USDT as an example:

3. Click [Trade]

4. . Take Buying BTC/USDT as an example:

Under Spot section:

Click [Limit]
Enter The Price you want to buy that token
Enter Amount of the token you want to buy. You can choose the percent of Total amount you have.
Check Total amount
Click [Buy BTC]

5. Click [Confirm Buy] to confirm your Buying

6. You can review your order. Click [Open Orders and Market Trades]

You can see your Orders under [Open Orders] section:

7. If you want to cancel your order:

Click [Cancel]
Then click [Cancel Buy]

Frequently Asked Questions (FAQ) about Trading:

Stop-Limit Orders Explained

A stop-limit order is an order to place a regular buy or sell order (also known as a "limit order") when the highest bid or lowest ask reaches a specified price, known as the "stop." This can be helpful for protecting gains or minimizing losses.

Usually a stop-limit order will be executed at a specified price, or better (i.e. higher or lower than the specified price, depending on whether limit order relates to a bid or ask, respectively), after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit order to buy or sell at the limit price or better.

Limit Orders Explained

You should use limit orders when you are not in a rush to buy or sell. Unlike market orders, the limit orders are not executed instantly, so you need to wait until your ask/bid price is reached. Limit orders allow you to get better selling and buying prices and they are usually placed on major support and resistance levels. You may also split your buy/sell order into many smaller limit orders, so you get a cost average effect.

When Should I Use a Market Order?

Market orders are handy in situations where getting your order filled is more important than getting a certain price. This means that you should only use market orders if you are willing to pay higher prices and fees caused by the slippage. In other words, market orders should only be used if you are in a rush.

Sometimes you need to buy/sell as soon as possible. So if you need to get into a trade right away or get yourself out of trouble, thats when market orders come in handy.

However, if youre just coming into crypto for the first time and you are using Bitcoin to buy some altcoins, avoid using market orders because you will be paying way more than you should. In this case, you should use limit orders.