Poloniex Sign In

Jan 21, 2024

How to Sign in to Poloniex

How to sign in to your Poloniex account [PC]

1. Visit Poloniex.com, choose [Log in]

How to Sign in and Withdraw from Poloniex

2. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Now you finished your signing-in to poloniex Account.

How to sign in to your Poloniex account [Mobile]

Sign in with Mobile APP

1. Open Poloniex App you downloaded on your phone; and click [Settings].

2. Click [Login]

3. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Sign in with Mobile Web

1. Visit Poloniex.com; and click the upper-right icon;

2. Click [Login]

3. You will see The Login page:

Enter [your Email address]
Enter [your Password]
Click to verify
Click [Log in]

Download Poloniex App

Download Poloniex App iOS

1. Sign in with your Apple ID, open App Store, then select the search icon in the bottom right corner; or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner

3. Enter [Poloniex] in the search bar and press [search]; Press [GET] to download it.

Download Poloniex App Android

1. Open Google Play, enter [Poloniex] in the search bar and press [search]; Or Click on this link then opened it on your phone: https://www.poloniex.com/mobile/download/inner

2. Click [Install] to download it;

3. Return to your home screen and open your Poloniex App to get started.

Frequently Asked Questions (FAQ) about Sign in

I Cannot Access my Poloniex US Account

In late 2020, Poloniex spun out from Circle into a new company, Polo Digital Assets, Ltd., with the backing of a major investment group.

Unfortunately, in order to be competitive in the global market, we were not able to include US customers in the spin out, and we can no longer serve new or existing US customers. The criteria for a US customer are as follows:

Accounts that either now, or in the past, have a US address entered
Accounts that either now, or in the past, have a US ID document uploaded
Accounts that are consistently logging in from US IP addresses

Please be aware that US customers were able to withdraw their assets through Circle until at least December 15, 2019. If you have not withdrawn your funds yet, you are unable to do so through Polo Digital Assets, Ltd, and the Poloniex Support Team can no longer assist you.

Please reach out to Circle Poloniex US Support for any questions regarding your US account and a member of that team will be happy to help. You can submit a support ticket with their team at https://poloniexus.circle.com/support/ or by emailing [email protected].

Password Reset

If you would like to change your password, please navigate to the password reset page here.

Once you request a new password, an email will be sent to you from [email protected] with a link that will lead you to a page where you will be asked to set a new password.

Should your IP change during this period, the password reset procedure will fail. If you are experiencing this, please disable your VPN or anything that could cause your IP address to change unusually quickly.

We recommend using the desktop version of Poloniex in order to finish this process. The mobile website is currently being updated, and may not allow the full completion of your reset.

If you cannot change your password using this process, please contact our support team for assistance.

From time to time we receive lists from third-party services that contain potentially compromised email addresses and passwords. While these lists are not usually related to Poloniex users specifically, we evaluate them closely to determine whether or not a customer’s account information could be compromised. We will then take additional steps to protect a customer’s account, like proactively resetting their password, if we determine that their account information could be compromised.

If you recently received an email from us about this, you can find details on the ticket. We recommend selecting a unique, secure password and enabling two-factor authentication (2FA) on your account if it is not currently enabled.

How to use 2FA 16 digit recovery code

When you set up Two-Factor Authentication, you were prompted to save a 16 character recovery code and corresponding QR code. These can be used to set up a new 2FA device. By installing an Authenticator app on your new phone or tablet, you will be able to scan your saved QR code or 2FA recovery code and enter your Poloniex account again. Follow the steps below to proceed with this process:

1. Retrieve your back-up code that you saved at the time of setting up 2FA with your older phone. This document has the recovery key that you can now use to restore Poloniex account on your Authenticator app.

2. You’ll need to again add a Poloniex account in your authenticator app and either manually enter the 16-digit recovery key or scan the barcode using the app.

You may now continue using your Authenticator for logging into Poloniex.

"Incorrect Code" 2FA Troubleshooting

Steps to fix "Incorrect Code" errors with Two-Factor Authentication

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.

On Android:

Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

On iOS (Apple iPhone):

Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
Select General
Select Date Time
Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable

Two-Factor Codes - Need Reset

If you have already performed a time sync on your device, and are unable to find your 2FA backup code, you will need to contact our support team for further assistance.

Please reach out to us, and provide as much information as possible regarding your account in order to receive a fast 2FA reset. Information about your latest deposits, trades, balances, and account activity will be very helpful in confirming your identity.

How To Withdraw in Poloniex

Transfer Crypto from Poloniex to other platforms [PC]

1. Visit Poloniex.com, choose [Log in]

2. Click [Wallet]

3. Click [Withdraw] at the top right corner of the screen

4. Under [Balances] section:

Select Asset to Withdraw. Take USDT as an example.
Choose the asset you wish to withdraw in the list below

5. Take USDT as an example:

Choose the network
Enter the destination address you want to send your asset to other platform
Enter the amount you wish to send.
If youd like to withdraw all your funds, you can click [Max Amount] to do this easily.
Check the transaction fee
Check total amount you will withdraw
Click [Continue], and review your withdrawal before confirming via the Withdraw [Asset] button.

Note:
It takes several minutes for a transaction to be complete as several confirmations are required. Depending on network congestion, it usually does not take more than 4 hours to complete. Finally, a user confirmation is needed to complete the step. Customers with two-factor authentication enabled for their withdrawals do not receive email confirmations.

Transfer Crypto from Poloniex to other platforms [APP]

1. Open Poloniex App on your phone and Sign in to your Poloniex Account. Then Click [Wallet]

2. Click the icon 2 arrows

3. Click [Withdraw]

4. Choose the asset you wish to withdraw in the list. Take USDT as an example:

5. Take USDT as an example:

Enter the amount you wish to send.
Choose the network
Enter the destination address you want to send your asset to other platform
Check the transaction fee, total amount you will withdraw
Click [Continue], and review your withdrawal before confirming via the Withdraw [Asset] button.

Frequently Asked Questions (FAQ) about Withdrawal:

Can I withdraw my coins and cash out to my card through Simplex?

No, you can only use Simplex to buy crypto and have it deposited to your Poloniex account. Withdrawals are not supported at this time.

What if I withdraw my USDT-ERC20 to my USDT-TRON address(and vice versa)?

Our system is able to identify the different types of address and will prevent one type of coin being deposited into the wrong type of address.

How long does it take my withdrawal to arrive?

It takes several minutes for a transaction to be complete as several confirmations are required. Depending on network congestion, it usually does not take more than 4 hours to complete. Finally, a user confirmation is needed to complete the step. Customers with two-factor authentication enabled for their withdrawals do not receive email confirmations.

Confirming Your Withdrawal

Poloniex offers two different options for securing and authenticating withdrawals. The default option is confirmation via email. The other is confirming via 2FA.

Increasing Withdrawal Limits

If you are an individual looking for more information on withdrawal limits, or to access additional security precautions like address whitelisting, please reach out to contact our support team.