How to Verify Account in Poloniex

Jan 02, 2024

How to Complete your Account Verification

1. Visit Poloniex.com and sign in your account; If you havent had a Poloniex account, please click here.

Click to the upper - right icon
Click on [Profile]

2.Click on [Get started] to begin the verification process. This will take you to your Personal Information page.

3. Once you are on the Profile Information page, select your country/region, enter your first name, last name; Date of Birth, your Address, Postal code and your phone number. Then click on [Submit].

4. Click [Start]

5. Select your country/region and ID type

6. Choose an upload method. We can take and upload photo via Mobile or using Webcam. Take upload photo for an example:

7. We have two options to start to upload photo, you can enter your email to receive a link or scan QR code. We scan QR code for an example:
Note: Scan QR code using your mobile camera or QR code app and keep this page open while you are using your mobile.

8. Click on [Start] to take photo of the front of ID card

9. Take a photo of the front of ID card. Then, click [Confirm]

10. Click on [Start] to take photo of the back of ID card

11. Take a photo of the back of ID card. Then, click [Confirm]

12. Click [Start] to begin the facial recognition process.

13. Please make sure to center your face within the frame and follow the on-screen instructions to complete the facial recognition scan. Please wait while the system processes your facial recognition. Once it is completed, you will have a verified account.

14. Now check your desktop to finish your verification process.

How to Set Two-Factor Authentication (2FA) Verification

Step 1:

To begin, you will need to install an authenticator application on your phone, as Poloniex does not utilize SMS verification. Some options are:

Step 2:

Next, login to your Poloniex account. In the main menu at the top right corner of the page, select [2FA]

Step 3:

You’ll need to add a Poloniex account in your authenticator app. You can do that using either of these two methods:

Step 4:

IMPORTANT: Safely store your backup code!

Save your backup code and QR code and put them in a safe place. If your phone gets lost, stolen, or erased, you will need this backup code to get back into your Poloniex account!

Without this backup code, the only way to regain access will be to open a support ticket and proceed through a manual 2FA disabling, which can be a lengthy process.

Step 5:

Your authenticator app will generate a passcode for one-time use for your Poloniex account. Go back to the 2FA page on the Poloniex website complete the following:

Enter your password
Enter the generated 6-digit code from your Authenticator app (a new one should be generated every 30 seconds)
Click [Enable 2FA] button.

Youve successfully enabled 2FA! From now on, every time you log into your Poloniex account, you will be asked to enter your associated email address and password, followed by the randomly generated 6-digit code from your authenticator app.

Frequently Asked Questions (FAQ):

Incorrect Code 2FA Troubleshooting

The most common cause for "Incorrect Code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.

On Android:

Go to the Main Menu on the Google Authenticator app
Select Settings
Select Time correction for codes
Select Sync now

On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in.

On iOS (Apple iPhone):

Go to the Settings – this will be your phone’s system settings, not the Authenticator app settings.
Select General
Select Date Time
Enable Set Automatically
If it’s already enabled, disable it, wait a few seconds and re-enable

Two-Factor Codes - Need Reset

If you have already performed a time sync on your device, and are unable to find your 2FA backup code, you will need to contact our support team for further assistance.

Please reach out to us, and provide as much information as possible regarding your account in order to receive a fast 2FA reset. Information about your latest deposits, trades, balances, and account activity will be very helpful in confirming your identity.